Frequently Asked Questions


What is a 3PL warehouse?

A 3PL warehouse is a link in the supply chain that enables clients to use the receiving, storage, and distribution services of the 3PL. This gives clients the freedom to grow and shrink as their business needs change, without having to pay for the expenses of leasing, maintaining, and running their own warehouse. Instead of worrying about managing the merchandise on a daily basis, the customer can concentrate on developing and growing their main company thanks to the 3PL warehouse.


How does a 3PL work?

In order to operate, a 3PL must offer outsourced logistics services related to the handling and transportation of commodities purchased by customers from other parties. This can include managing any aspect of purchasing, fulfilling orders, Value Added Services (VAS), and shipping and receiving tasks that include packing and shipping goods.


What industries do you specialize in?

We don't restrict ourselves to working in just one sector. Being a highly adaptable warehouse, we are willing to provide our services to almost any sector.


How are warehouse rates determined?

Warehouse fees are based on the product's footprint in the warehouse, the speed at which the product will enter and exit the warehouse, and any particular handling or shipping specifications that apply to a particular product. We will set our pricing to be competitive and satisfy our clients because we don't think there is a one-size-fits-all approach to product warehousing. Fill out the form here to request a quote for your items.


Will my goods be safe in your warehouse?

The best security measures are in place at all of our secure warehouses, including cell-connected security systems, and round-the-clock, cutting-edge video monitoring with a 30-day or longer retention period.


Do you store hazardous materials?

Based on each product's unique needs, we are able to store dangerous items. About your hazardous goods, kindly get in touch.


 How can I monitor my inventory levels in your warehouse?

Our Warehouse Management System keeps track of every inventory level (WMS). If our clients requested, they will receive a system login to enable them to track their inventory levels in real-time, around-the-clock, 365 days a year.


What system or software do you use to track inventory?

We track our customers' inventory from receipt, storage, and final distribution using two well-known and cutting-edge WMS software systems: 3PL Central and Ramp Enterprise Systems.


What is a customs bonded warehouse?

Dutiable goods may be manufactured, stored, or otherwise handled in a secured warehouse under customs bond conditions without incurring duty charges.


What is your food warehouse pest control policy?

To make sure that our warehouses are free of pests, we employ a professional contractor who offers monthly services and strictly adhere to the regulations set forth by the local regulatory authorities.


What is the difference between cross-docking and warehouse storage?

Cross-docking is the process of unloading goods straight from an incoming shipment onto an outgoing shipment with little to no storage in between, whereas warehousing necessitates keeping a stock of goods on hand so that they can be distributed to clients as needed.


How are claims for damaged pallets handled?

A picture of the pallet is taken as soon as it is received and sent to the customer for review if there is a possible claim and the pallet is damaged upon delivery. Afterwards, the client gives the warehouse instructions on whether to keep receiving the product or put it under quarantine so that it can be examined further.


Do you inspect products before receiving?

Products are inspected by our staffs upon arrival. Depending on the product's propensity for flaws, we can conduct inspection and quality control.


Can I get a shared space in a warehouse?

Indeed, shared storage space is available to you. One of the most important services we offer is this one, which enables several clients to securely and safely share a sizable warehouse. Before a warehouse is added to our network, it is inspected by our auditing team. Prior to partnering with a warehouse, we review the safety, fire, and other government-related documents.


Do you provide labour?

Absolutely, we are able to handle your goods. Depending on the commodity, it can be hourly based, volume-based (charged per CBM), or labour per day for both goods and labour charges. If you require any handling services, you must notify us at least 24 hours in advance.


What are the access timings for the warehouse?

Typically, access is available from 8 AM to 6 PM. But in certain circumstances, with advance notice, we can grant access to the warehouse at any time during the day. Please notify us with a minimum of one day's notice.


Freight Forwarding

What is freight forwarding?

Freight forwarding is a service that involves the organization and coordination of the shipment of goods from one place to another on behalf of a shipper. It encompasses various tasks such as booking cargo space, arranging transportation, preparing documentation, and managing customs clearance.


Why should I use a freight forwarder?

Freight forwarders are experts in international shipping logistics. They can help you navigate complex shipping processes, find cost-effective transportation solutions, and ensure that your goods comply with customs regulations. Using a freight forwarder can save you time and effort while minimizing the risk of errors in the shipping process.


What services do freight forwarders provide?

Freight forwarders offer a range of services, including booking cargo space, arranging transportation (by sea, air, road, or rail), preparing and managing shipping documentation, customs clearance, cargo insurance, and tracking shipments.


How do I choose the right freight forwarder for my needs?

Consider factors such as the freight forwarder's experience in your industry, their network of agents and carriers, their reputation for reliability, and the range of services they offer. Obtain references and check reviews to ensure the freight forwarder has a positive track record.


How is freight cost calculated?

Freight costs depend on various factors, including the weight and volume of the cargo, the chosen mode of transportation, the distance traveled, and any additional services required (such as customs clearance). Freight forwarders can provide detailed cost breakdowns.


What documents are required for international shipping?

Common shipping documents include the commercial invoice, packing list, bill of lading or air waybill, certificate of origin, and any required permits or licenses. Freight forwarders assist in preparing and managing these documents.


How does customs clearance work, and who handles it?

Customs clearance involves the submission of necessary documentation and payment of duties to customs authorities. Freight forwarders typically handle customs clearance on behalf of their clients, ensuring compliance with import/export regulations.


What is cargo insurance, and do I need it?

Cargo insurance protects against the loss or damage of goods during transit. While it's not always mandatory, having cargo insurance is recommended to mitigate risks associated with unforeseen events such as accidents, theft, or natural disasters.


How can I track my shipment?

Freight forwarders often provide tracking services, allowing you to monitor the status and location of your shipment in real-time. They may use online tracking systems or provide regular updates via email or other communication channels.

Remember that the freight forwarding landscape may evolve, so it's essential to stay informed about industry trends and regulations. Always consult with your chosen freight forwarder for the most accurate and up-to-date information related to your specific shipment.


How long does ocean freight shipping take?

Ocean freight can take anywhere from 20 to 45 days, and occasionally longer, depending on a number of variables. We provide you with real-time tracking information so you can stay informed about the status of your shipment throughout its journey, and when it arrives, we provide Proof of Delivery.


How long does air freight shipping take?

Three days is the average transit time for an airport-to-airport air freight shipment, depending on the airports of origin and destination, flight schedule, and availability.


How long does air freight shipping take?

Three days is the average transit time for an airport-to-airport air freight shipment, depending on the airports of origin and destination, flight schedule, and availability.


What shipping load services do you offer?

The three main types of shipping load services for sea freight include Full Container Load (FCL), Less than Container Load (LCL), Courier, Less than Truckload (LTL) , Cross trades, and Air.


Do you ship dangerous goods?

Yes, there are some dangerous goods that we ship. Please send us an inquiry for more details about the products we ship.


How does the entire process work?

To assist us in estimating the weight and volume of your shipment, please get in touch with us with the specifics of your shipment. The dimensions of your shipment should be listed, along with its height, width, and weight. Please include the make, model, and any other information that is pertinent to the estimate for any machinery or cars.


What does Door-to-Door delivery mean?

With door-to-door delivery, we handle everything from the shipment's origin to its destination, including delivery of the package to the designated address. This usually alludes to the freight costs. Port, customs, and offloading fees may not apply to charges over and beyond door-to-door.


Do you sell insurance?

Sure, we do offer insurance.

It is advised that you obtain shipment insurance. We provide All Risk and Total Loss insurance for cars, personal belongings, commercial goods, and more.


What is Customs Declaration?

An official document that enumerates and describes the products that are being imported or exported and need to pass through customs.


How much does it cost to ship freight?

The cost will vary depending on the country of origin, country of destination, weight of the shipment, and desired arrival time.

We are happy to discuss partnership opportunities if you ship regularly or in large quantities.


What is Cross Trade?

When goods are transported from their place of origin to their destination without passing through the nation in which the shipper is registered, this is known as cross-trade cargo transportation.


What is NVOCC?

The term "non-vessel operating common carrier" (NVOCC) refers to an ocean carrier that transports cargo under its own House Bill of Lading or comparable document without operating the vessels that convey the cargo.


How do you assure the safety of goods during transit?

Our first priority is the safety of your cargo. To ensure your goods arrive in perfect condition, we use real-time tracking, a skilled team with best practices in handling and packaging, and strict adherence to international standards and regulations.




What is Incoterms?

The Incoterms®2020 are a set of 11 individual rules issued by the International Chamber of Commerce (ICC) which define the responsibilities of sellers and buyers for the sale of goods in international transactions. Of primary importance is that each Incoterms rule clarifies the tasks, costs, and risks to be borne by buyers and sellers in these transactions. Familiarizing yourself with Incoterms will help improve smoother transactions by clearly defining who is responsible for what and each step of the transaction. 


Why Incoterms ®2020 ?

The Incoterms ®2020 rules are updated and grouped into two categories reflecting modes of transport. Of the 11 rules, there are seven for ANY mode(s) of transport and four for SEA or LAND or INLAND WATERWAY transport.  

The seven Incoterms® 2020 rules for any mode(s) of transport are:

    EXW - Ex Works (insert place of delivery)

    FCA  - Free Carrier (Insert named place of delivery)

    CPT  - Carriage Paid to (insert place of destination)

    CIP -  Carriage and Insurance Paid To (insert place of destination) 

    DAP - Delivered at Place (insert named place of destination) 

    DPU - Delivered at Place Unloaded (insert of place of destination) 

    DDP - Delivered Duty Paid (Insert place of destination). 


Note: the DPU Incoterms replaces the old DAT, with additional requirements for the seller to unload the goods from the arriving means of transport.

The four Incoterms® 2020 rules for Sea and Inland Waterway Transport are:

     FAS - Free Alongside Ship (insert name of port of loading)

     FOB - Free on Board (insert named port of loading)

     CFR - Cost and Freight (insert named port of destination)

     CIF -  Cost Insurance and Freight (insert named port of destination)


Incoterms Clarify Responsibilities of Parties to a Sales Transaction

  • For example, in each Incoterm rule, a statement is provided as to seller’s responsibility to provide the goods and commercial invoice in conformity with the contract of sale. Likewise, a corresponding statement is provided which stipulates that the buyer pays the price of goods as provided in the contract of sale.
  • Each Incoterm rule has a statement stipulating which party is responsible for obtaining any export license or other official authorization required for export and for carrying out the customs formalities necessary for the export to proceed. Similarly, each rule has a corresponding statement as to which party is responsible for obtaining any import license or other official authorization required for import and for carrying out the customs formalities required for the import of goods. These statements also specify which party bears the cost of handling these tasks.
  • Similarly, each Incoterm rule specifies which party to the transaction, if any, is obligated to contract for the carriage of the goods. Another point addressed in each Incoterm rule is which party, if any, is obligated, to provide for cargo insurance coverage. These statements also specify which party bears the cost of handling these tasks. Each rule also contains statements, among others, as to which party is responsible for packing the goods for transport overseas and for bearing the costs of any pre-shipment inspections.
  • A final example is cargo delivery. Each Incoterm rule specifies the seller’s obligations for cargo delivery and clarifies when delivery takes place. Each rule also specifies when the risk of loss or damage to the goods being exported pass from the seller to the buyer by reference to the delivery provision. 


What Incoterms do not cover

As noted above, Incoterms are generally incorporated in the contract of sale, however, they do not:

  • Address all the conditions of a sale.
  • Identify the goods being sold nor list the contract price.
  • Reference the method nor timing of payment negotiated between the seller or buyer.
  • When title, or ownership of the goods, passes from the seller to the buyer.
  • Specify which documents must be provided by the seller to the buyer to facilitate the customs clearance process at the buyer’s country.
  • Address liability for the failure to provide the goods in conformity with the contract of sale, delayed delivery, nor dispute resolution mechanisms.